Frequently Asked Questions
(...and their answers)
1. How long will it take to receive my order?
Current processing time is 3 to 7 business days from the moment your order is placed until your made-to-order product is manufactured, packaged, and ready to ship (when the shipping label is generated).
To ensure fairness and efficiency, all orders are processed and manufactured in the order they are received. Because every product is made to order, we are unable to provide individual shipment date estimates within the advertised processing window. Orders may ship at any time during this period.
Please note that emails requesting shipment updates before the processing window has elapsed may not receive a response, as answering individual status inquiries takes time away from manufacturing and can delay order fulfillment for all customers.
Once your order ships, you will automatically receive an email containing tracking information at the email address provided during checkout. Please be sure to check both your inbox and spam folder for this notification.
After your order has shipped, tracking updates are provided directly by the shipping carrier. Customers seeking shipment status updates should refer to the tracking number provided in the shipment confirmation email.
Please keep in mind that transit times vary based on the shipping method selected at checkout and are ultimately determined by the shipping carrier. Adrenaline Workshop is not responsible for carrier delays, weather events, customs processing, or other transit interruptions that occur after a package has been accepted by the carrier.
2. Is expedited / "rush" processing available?
If you have extenuating circumstances that require "rushed processing/turn-around" times please contact us via email. Each request will be evaluated and handled on a case by case basis, as availability for rushed processing may not be available in the time frame requested. *IF* a 1-3 day turn-around time frame is possible, you will be charged a $20 expedited processing fee, with a payment link sent to the email address you provided with your order. Once that Rushed Processing payment is received, you can expect your order to ship out within 1 to 3 days, using whichever shipping method was specified at checkout.
3. I'm an international customer, why hasn't my order arrived / where is my package?
All orders will have a tracking # sent out the moment that the mailing label is generated. If it is not in your email's inbox, check your spam folder. Once your item is shipped, we have NO control over its delivery status. It is not our responsibility to update you or check on the tracking status of your order..that is why tracking information is sent to you. If VAT or any other customs / import fees were not paid at checkout, then you should expect to have to pay these fees upon delivery, or upon parcel's arrival into your country, so please be aware of your country's shipping / customs requirements prior to placing your order. As stated in our refund policy, no refunds or exchanges will be provided for international orders (if allowed by law in that country), for products or shipping costs, regardless of shipping time quoted.
Please note that if you choose First Class International postage as your shipping method, that tracking updates/information will be limited (if any) from the time your parcel gets to your country, until delivery is attempted. It can take several weeks for your package to arrive. If for any reason your package is sent back to us as "undelivered"/ "undeliverable" YOU will be responsible for any and all additional shipping costs to re-send package.
If you feel that your package has perhaps been lost: contact your local customs agent/shipping currier with the tracking information for your parcel, as we cannot file a lost parcel claim until after 30 days from when your parcel shipped out. This should be the FIRST step before contacting us. All international orders are shipped with shipping insurance, so if parcel is truly lost or damaged during transit, then the cost of your purchased item(s) may be recoverable once 30 days have passed since parcel's shipping date.
4. I'm a customer in the UK / EU...what kind of import fees should I expect?
Orders under ~$160–170 (including shipping): Normally no VAT is charged on delivery...These shipments usually clear customs without extra fees. For orders above ~$160–170 (including shipping), 20–23% VAT will be applied by your country’s customs authority. VAT is calculated on the value of the items plus shipping and insurance.Your postal service (Royal Mail, ParcelForce, La Poste, Deutsche Post, etc.) may also add a small handling/clearance fee (typically €10–15 or £8–12).
Example: An order of about $295 could have $60 VAT + $10–15 handling fee, so roughly $70–80 due on delivery. Please Note: VAT and import fees are set by your government and are not included in your purchase price. USPS tends to keep handling fees lowest, whereas private couriers (UPS, FedEx, DHL) often add higher brokerage charges.
5. I'm an international customer...can you lower the invoiced amount or mark it as a gift to help reduce my import (customs) fees?
No. Misrepresenting shipment details for your merchandise would be considered fraud, and can lead to serious legal consequences, including fines, confiscation of your shipment, and can be grounds for having our import/export abilities revoked by your country. Additionally, we insure all international shipments for the full value of the merchandise to protect you as the consumer. This ensures that in the unlikely event of loss or damage, you are fully covered.
Please don’t ask us to commit fraud—we must comply with international customs laws to provide a secure, timely, and legal delivery process.
6. What keeps the camera or FlySight GPS unit in place within the housing whilst in use? Will it fall out of its housing?
All of our camera and FlySight housings are designed for a snug fit with your camera/FlySight. The semi-flexible material used for the housing in addition to the tight design tolerances used in the design ensures that your equipment will be held in place via friction fit. If sufficient force is applied in just the right way (see above on how to remove the camera/FlySight from its housing) your camera / FlySight GPS module can easily be removed from the housing; however, under most circumstances, nothing else is needed to keep your camera / FlySight GPS unit safely inside its housing.
If you feel that your equipment fits too loosely inside the housing, you can add a couple strips of gaffers tape to the outside your camera / FlySight, to increase the amount of friction force needed to remove the unit form the housing. We are not responsible for incorrect fitting equipment due to changes in manufacturing processes that may affect the overall dimension of the camera / unit in use. Failure to follow ALL mounting instructions and proper usage tips included with your mount and/or on this website may result in complete loss of your camera / FlySight GPS and mount.
As with ANY piece of optional equipment taken into the skydiving/BASE/paragliding environment, if you're not prepared to lose it, leave it on the ground.
7. What does "Snag-free" and "Low profile" mean?
The LoProMoFo range of camera mounts were designed from the ground up to offer exceptional snag resistance within the skydiving / high-speed environment. Unlike traditional camera mounts (which have edges, ledges, and surfaces that lines routinely get caught up on) the entire surface of the LoProMoFo system has been designed to reduce the likelihood of a line snagging on the camera mount.
Please keep in mind that NOTHING is guaranteed to be SAFE or 100% snag-free and that you’re choosing to use a camera, and camera mounting system which both already dramatically increase your chances of having line / body / object entanglements. Our camera mounts are designed to reduce the chance of such entanglements. However, we do not guarantee that you cannot make entanglements / line-snags happen, even when properly used. Bottom line: be smart, be safe and use at your own risk.
8. What material are the camera mounts made of, and why?
All of the camera housings are made of semi-flexible thermoplastic urethane. This material allows for a snug fit for your camera within the housing, keeping it in place and protecting it from random bumps during use, yet allowing for easy removal from housing when you want it out.
9. Do you sell the .stl or design files?
NO... All of our mounts are original designs created specifically for skydiving, BASE, and paragliding, not copied or modified from existing products. To withstand thousands of jumps, they require extremely tight printing tolerances and materials we have tested extensively for strength, durability, and finish. We only release products once they meet both our performance and visual standards; selling design files would remove all quality control, allowing inferior prints to circulate under our name, ultimately undermining the years of testing, refinement, and attention to detail behind every product we produce.
10. How is the camera mount attached to my helmet?
There are two ways to attach your LoProMoFo camera mounts to your helmet:
1) Very High Bonding (VHB) Tape (Default): Please follow the instructions provided with your LoProMoFo to ensure proper bonding / curing of your mount to your helmet. Mounting via VHB Tape is the DEFAULT mounting method, unless specified and/or specifically requested;
2) Hardware attachment (upon request): If there isn't an option to choose VHB vs Hardware mounting in the camera mount's product / order page, you may request hardware mounting, rather than VHB tape, with a note at checkout, or with prior email communication (subject to availability). In most cases, a drilling template will be included so that you know exactly where to drill the holes in your helmet. This takes the guesswork out of your measurements and ensures that only the necessary holes are made.
11. Will having a custom-painted helmet affect the adhesion properties of VHB tape?
Maybe. 3M VHB (Very High Bond) tape is known for its excellent adhesion and ability to hold up under extreme conditions, including high speeds, but there are several factors and precautions to consider when applying it to painted surfaces, especially custom-painted helmets expected to endure speeds over 200 mph:
1)Surface Preparation: The adhesion of 3M VHB tape depends heavily on surface preparation. Painted surfaces can vary in texture and finish, and any contamination (dust, oils, or wax) can affect adhesion
2) Paint Type: Certain paints (e.g., gloss, matte, or those with hydrophobic coatings may reduce tape adhesion. Additionally, some custom paint jobs may involve clear coats that can delaminate under stress
3) Adhesion Strength: Properly applied, VHB tape can provide strong adhesion to painted surfaces. However, the bond will also depend on the quality and durability of the paint itself.
Here are some precautions you can take to maximize the adhesion of VHB tape to your helmet...Clean and Degrease the Surface: Use isopropyl alcohol (IPA) to clean the painted surface before application. Avoid products that leave residues, such as soap or detergents. Ensure the surface is dry and free from oils, waxes, or contaminants. Cure Time: VHB tape achieves maximum adhesion after 24-72 hours of application. Allow adequate time for the adhesive to bond fully before exposing it to high wind speeds.Testing the Paint’s Integrity: Perform a small test to ensure the tape does not lift or damage the paint, especially with custom paint jobs, which may not adhere as strongly to the underlying substrate. Application Pressure: Apply firm, uniform pressure when attaching the tape to ensure proper contact and adhesion. Use the camera inside the housing to help apply even downward pressure on your mounting surface. Temperature During Application: Apply the tape at a temperature between 50°F (10°C) and 100°F (38°C) for optimal performance. Extreme cold or heat can reduce the initial adhesion.
12. How do I place my camera into the housing?
The camera is placed into the housing by sliding it in through the LENS SIDE only until it locks into place and the lens protection completely surrounds the lens (you may need to push lightly on the outside edge of the lens protection so that it falls into place, sitting evenly around entire lens). For GoPro Max Sleeve users, simply place the camera into the housing from the top, until the camera body is firmly seated all the way into the housing, ensuring the LCD screen is visible through the rear housing window.
13. How do I remove my camera from the housing?
(Video in Product Page Image Gallery) To remove the GoPro from its camera housing, use your middle finger on your right hand to flex the housing material towards the center of the GoPro lens while simultaneously pushing with both thumbs to push the GoPro out through the lens side of the mount. The camera housing material will not scratch or damage the lens in any way. For GoPro Max users, simply grip the top of camera body and pull it straight out.
14. How do I adjust the LoProMoFo’s tilt angle?
Please refer to complete mounting instructions included with every product purchase.
15. How do I determine where on my helmet to place my LoProMoFo?
Please refer to complete mounting instructions included with every product purchase.
16. I messed up placing the mount on my helmet. Now what? Can you send extra VHB tape?
No. The Very High Bonding (VHB) tape used on our products is single-use only. Once the protective backing is removed and the tape is pressed onto a surface, it forms a permanent bond and cannot be removed without damaging the adhesive.We take special steps during manufacturing to ensure the VHB tape adheres extremely well to our bases, making it unsafe to reuse or replace once compromised. Attempting to reapply new tape—especially over leftover residue—can lead to a failed bond, putting your camera at serious risk.For this reason, we do not provide replacement VHB tape. Instead, we offer standalone replacement bases if you need to remount your LoProMoFo, keep a spare, or outfit a second helmet. Please note: We do not offer refunds or exchanges for mounts that are damaged due to user installation errors, whether accidental or intentional.
17. GoPro Max LoProMoFo: Sleeve vs Cage...which do I want?
The main difference between the two versions is in how the camera is placed into and removed from the housing. The sleeve is a bit easier to get in and out of the housing (however, this does not mean it is in any way easier for it to accidentally come out) and the hex key for angle adjustment lives on the housing itself. With the Cage version, your GP Max slides into the housing from the rear. The housing provides more protection for the camera all the way around, for those random bumps and bruises getting in and out of aircraft, or if you drop your helmet with camera on it. The hex key for angle adjustment does not live in housing on the cage version, (to ensure it doesn't appear in the 360º stitching). Since the stitch line is always best when the camera is perpendicular to its mounting surface, tilt-angle adjustments are rarely (if ever) needed…That’s the best part of 360° cameras….just set and forget. Purely for aesthetics, and overall camera protection, the cage design is best; however, for ease of use (placing/removing camera), the sleeve version edges out the cage version slightly.
18. How tight should my angle adjusting screws be to avoid movement of tilt-angle?
The mount is shipped ready to jump in a "neutral" tilt angle, with base locking screws already tightened. These screws only need to be SNUG and NOT overtightened. Over-tightening of these screws is not necessary, and can result in irreparable damage to the housing and / or base.
19. I'm having a hard time opening/closing my GoPro’s stock USB/MicroSD/Battery door when camera is inside the mount...
Your GoPro Hero 8-13 / Mission 1 Pro must be completely seated inside the LoProMoFo camera housing in order for the GoPro door to open AND close. This means that you will not be able to open or close the door if your GoPro slides out more than 1-2 mm towards the lens side of the housing. If you’re having difficulty opening or closing the door, make sure to push the camera completely into the housing. Once completely seated, you’ll be able to slide the door access down to open the door, using your fingernail to grab the edge of the door and pull outward to open. To close the door, ensure that your camera is completely seated against the housing so that the door can once again be closed.
20. Does Adrenaline Workshop sell or include the Cookie Roller Mounts, Sony X3000 lens protectors / UV filter, or camera status indicator plug with the mounts that are to be used with them?
No, you must purchase these items directly from the manufacturer.
21. Can I get more than one color on my mount?
YES! We offer different colors for you to be able to customize your LoProMoFo’s camera housing. Just choose “Custom Designs” from our store or message us at info@adrenalineworkshop.com to design a LoProMoFo that matches your individual style!
22. I don't see my helmet and / or camera listed…can I still order one of your camera mounts?
YES! Just send us a message at info@adrenalineworkshop.com and we’ll work with you on determining which base will best match your helmet’s exact curvatures or determine if your action camera can be added to the list of supported cameras.
23. What components do I need in order to fully set up my naked helmet with the RapidRelease System (single or DualMount)?
In addition to the RapidRelease (single or DualMount) HELMET Base, you will need the corresponding LoProMoFo for your chosen camera(s) to be equipped with the RapidRelease CAMERA Base. Choose "RapidRelease CAMERA Base" from the Helmet / Mounting Surface" drop-down menu... it'll be the FIRST option in the menu.
This means that you NOT need to purchase the camera housing and RapidRelease CAMERA Base separately, unless you're retrofitting an existing (non-RapidRelease) LoProMoFo with a RapidRelease Base.
So if you're equipping your helmet with the single camera RapidRelease, and you're only going to be using one camera, then you will have 2 items in your cart; if you're equipping your helmet with the DualMount to be used with 2 cameras, you will have a total of 3 items in your cart, etc.
