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Frequently Asked Questions

Questions:

 

  1. How long will it take to receive my order?

  2. Is expedited / rush processing available?

  3. What does "Snag-free" and "Low profile" mean?

  4. What material are the camera mounts made of, and why?

  5. Do you sell the .stl or design files?

  6. How is the camera mount attached to my helmet?​​

  7. How do I attach the LoProMoFo to my helmet?

  8. How do I place my camera into the housing?

  9. How do I remove my camera from the housing?

  10. How do I adjust the LoProMoFo’s tilt angle?

  11. What degree of downward tilt should I choose for my Sony X3000 LoProMoFo?

  12. How do I determine where on my helmet to place my LoProMoFo?

  13. I just messed up placing the mount on my helmet, now what?

  14. What keeps the camera in place within the housing whilst in use? Will it fall out of its housing?

  15. GoPro Max LoProMoFo: Sleeve vs Cage...which do I want?

  16. Why can’t I use VHB tape on the LoProMoFo Twinsies base to attach to my helmet instead of the included hardware?

  17. How tight should my angle adjusting screws be to avoid movement of tilt-angle?

  18. I'm having a hard time opening/closing my GoPro’s stock USB/MicroSD/Battery door when it’s in the mount...

  19. Does Adrenaline Workshop sell or include Cookie Roller Mounts, Sony X3000 lens protectors / UV filter, camera status indicator plug with the mounts that are to be used with them?

  20. Can I get more than one color on my mount?

  21. I don't see my helmet and / or camera listed…can I still order one of your camera mounts?

  22. I have a specific need / application that you don't currently have. Are you open to new projects?

  23. What is the difference between USPS First Class Mail and USPS Priority Mail​?

  24. I'm an international customer, why hasn't my order arrived / where is my package?

  25. I'm an international customer...can you lower the invoiced amount to help reduce my import (customs) fees?

  1. How long will it take to receive my order? Current processing time is 4 to 9 days from the moment your order is placed until it is ready to ship and shipping label is generated. To ensure fairness and efficiency in our operations, ALL orders are processed in the order they are received. Once your order is placed, we'll be diligently working to fulfill all orders within the specified window. To this end, any and all emails inquiring about the specific shipment date within the aforementioned timeframe will be disregarded. Once your order is ready for shipment and a shipping label is created, you will receive an automated email with tracking information and details sent to the email address you provided during the checkout process. Please be sure to check your inbox and spam folder in case the email ends up there and keep in mind that shipping and transit times will depend largely on the shipping option you select during the checkout process. To maintain efficiency in our order processing, all emails inquiring about the status of an order that has already shipped will be disregarded, as this information can easily be found by checking the tracking number provided when the automated email with tracking information is sent. Additionally, it's important to be aware that we are not responsible for any shipping delays once the package is on its way, as shipping times (and any potential delays) are subject to the shipping carrier's policies and performance. Transit times for International orders (orders shipping outside the United States ) may also be affected by how international customs agents handle incoming parcels. Delays related to customs procedures are beyond our control, and we appreciate your patience in such situations...(please refer to FAQ # 22 for further information regarding international orders/international tracking information).

  2. Is expedited / "rush" processing available? If you have extenuating circumstances that require "rushed processing/turn-around" times please contact us via email. Each request will be evaluated and handled on a case by case basis, as availability for rushed processing may not be available in the time frame requested. *IF* a 1-2 day turn-around time frame is possible, you will be charged a $20 expedited processing fee, with a payment link sent to the email address you provided with your order. Once that Rushed Processing payment is received, you can expect your order to ship out within 1 to 2 days, using whichever shipping method was specified at checkout.

  3. What does "Snag-free" and "Low profile" mean? The LoProMoFo range of camera mounts were designed from the ground up to offer exceptional snag resistance within the skydiving / high-speed environment. Unlike traditional camera mounts (which have edges, ledges, and surfaces that lines routinely get caught up on) the entire surface of the LoProMoFo system has been designed to reduce the likelihood of a line snagging on the camera mount. Please keep in mind that NOTHING is guaranteed to be SAFE or 100% snag-free and that you’re choosing to use a camera, and camera mounting system which both already dramatically increase your chances of having line / body / object entanglements. Our camera mounts are designed to reduce the chance of such entanglements. However, we do not guarantee that you cannot make entanglements / line-snags happen, even when properly used. Basically, be smart, be safe and use at your own risk.

  4. What material are the camera mounts made of, and why?​​ All of the camera housings are made of semi-flexible thermoplastic urethane. This material allows for a snug fit for your camera within the housing, keeping it in place and protecting it from random bumps during use, yet allowing for easy removal from housing when you want it out.

  5. Do you sell the .stl or design files? NO... for several reasons: ALL of my camera and accessory mounts have been designed from the ground up (not copied/modified from already existing designs), SPECIFICALLY for use in the skydiving/BASE/Paragliding environment, In order to achieve the level of performance expected, all designs require extremely tight printing tolerances with materials that have been thoroughly tested to be able to survive skydiver abuse for potentially thousands of jumps. No mount gets released into the wild unless I’m confident it will not only perform as intended but also look impeccable while doing so. By selling the design/.stl files, there is no way for me to provide quality control for a product that has my name associated with it, and completely devalues the time, energy, and attention given to every minute detail of my product designs.

  6. How is the camera mount attached to my helmet?​​ There are two ways to attach your LoProMoFo camera mounts to your helmet: 1) Hardware attachment: If you purchased a camera mount that is designed to attach via screws / nuts, there will be a template included so that you know exactly where to drill the holes in your helmet. This takes the guesswork out of your measurements and ensures that only the necessary holes are made; 2) Very High Bonding (VHB) Tape: If the LoProMoFo you purchased is being mounted onto a helmet that you don’t want to drill into, then simply attach camera mount via VHB tape. Please follow the instructions provided with your LoProMoFo to ensure proper bonding / curing of your mount to your helmet.

  7. How do I attach the LoProMoFo to my helmet? The mount is shipped ready to jump in a "neutral" tilt angle with base locking screws already tightened (they only need to be SNUG and NOT overtightened). With the camera securely INSIDE the housing, confirm the desired location on your helmet using the GoPro App on your phone. This is especially crucial when mounting on curved helmet surfaces as opposed to flat helmet surfaces. Once the mounting location is determined and marked, clean the area with the included alcohol wipe. (Use soap & water if you determine your helmet’s paint / finish is too fragile to clean with alcohol) After the mounting surface is clean and dry, remove the adhesive tape backing and press firmly onto the helmet’s surface, pressing down for at least one minute to ensure proper bonding to the helmet. Please allow 24 hours for the bond to complete before using in a high-speed environment. Failure to follow mounting instructions and proper usage tips may result in complete loss of your camera and mount. As with ANY camera equipment taken into a free-fall environment, if you're not prepared to lose it, leave it on the ground.

  8. How do I place my camera into the housing? The camera is placed into the housing by sliding it in through the LENS SIDE only until it locks into place and the lens protection completely surrounds the lens (you may need to push lightly on the outside edge of the lens protection so that it falls into place, sitting evenly around entire lens). For GoPro Max users, simply place the camera into the housing from the top, until the camera body is firmly seated all the way into the housing, ensuring the LCD screen is visible through the rear housing window.

  9.  How do I remove my camera from the housing? (Video in Product Page Image Gallery) To remove the GoPro from its camera housing, use your middle finger on your right hand to flex the housing material towards the center of the GoPro lens while simultaneously pushing with both thumbs to push the GoPro out through the lens side of the mount. The camera housing material will not scratch or damage the lens in any way. For GoPro Max users, simply grip the top of camera body and pull it straight out.

  10. How do I adjust the LoProMoFo’s tilt angle? Remove the included L-tool from the housing by bending the housing to expose the outermost edge of tool. Optional: Place the camera into the housing to give the housing an added rigidity to slide over the curvature of base. Loosen the screws a few turns. Downward angle: Apply upwards pressure with both thumbs on the leading edge of the base while simultaneously pulling on the back side of the housing with your middle fingers until the desired tilt angle is achieved. Upwards angle: Push on front side of camera housing with both thumbs while simultaneously pulling up on the trailing edge of the base with both middle fingers. Re-tighten screws until they are SNUG to avoid possibly damaging the housing and / or base, DO NOT OVER-TIGHTEN THE SCREWS. Replace the L-tool into the mount. Then, press the exposed edge firmly with your fingernail into the housing to ensure it’s completely in place and edge not protruding from the housing. If camera mount has already been mounted onto your helmet, please allow 24 hours for the 3M bond to complete before adjusting the tilt-angle. The front facing (leading) edge of the housing's base is marked with a small circle indented into the surface (on the right side of the leading edge) as well as the symbol # on the left hand side of the leading edge, which is used to identify which helmet the base’s curvature corresponds to.

  11. What degree of downward tilt should I choose for my Sony X3000 LoProMoFo? For those that will be mounting their Sony X3000 camera to a flat top plate, we offer varying degrees of tilt to aid in getting the framing you’re looking for. If you’re jumping with the Sony X3000 next to a still camera, then FLAT 0º TILT would best match the framing of your still camera. If you’re using your camera for INSIDE vRW / Freeflying, then FLAT 4º TILT would best frame your skydives. If you’re looking to fly video for an vRW team, you will want to choose a more extreme tilt to best frame your team. An 8º or 12º of downward tilt will allow you to keep a more neutral head position and ensure that you’re getting the full framing of your team from below.

  12. How do I determine where on my helmet to place my LoProMoFo? With the camera inside the housing, confirm the desired location on your helmet using the GoPro App or other camera manufacturer live-viewing app on your phone. This is especially crucial when mounting on curved helmet surfaces instead of flat helmet surfaces. To determine where on the helmet will allow for leaving the camera at the neutral tilt angle (not angled forwards or backwards) use Gaffers Tape or mounting putty to hold your LoProMoFo in place (without peeling back the VHB Tape's protective film) and mark the position on the helmet to allow for framing most of your body while standing in front of a mirror. This allows you to open your helmet visor sufficiently and does not impede with your line of sight. G3/G4/G35, SkyHelmets, and KiSS helmets:  We’ve found that the optimal mounting location is between 7.5 and 8 cm from the LoProMoFo’s leading edge to the top of helmet’s visor. TFX helmets: We’ve found the ideal positioning to be so that the leading edge of the LoProMoFo is just behind the midpoint of the forward-most air vents, approximately 11.5-12.5 cm from the mount’s leading edge to the visor. Please note that this will not allow you to FULLY open up your TFX’s visor. However, you don’t need to have it completely open for your helmet to be functional in every way. If you mount your camera housing where you can FULLY open the visor, you will need to tilt the camera down to the fullest extent, and you’ll likely end up with a lot of your helmet in your framing. All in all, it’s best to measure and test in front of a mirror with your viewing app open. Also consider having a second set of eyes / hands helping you out) so that you are 100% confident in the mounting location BEFORE peeling back the VHB tape’s protective backing. Don’t forget to thoroughly clean your mounting surface with the included alcohol wipe (or soap and water if your helmet’s paint job will be damaged by alcohol) in order to get rid of oil, sweat, or dirt before finally mounting with VHB tape.Refer to "Proper Usage" section in included product information for tips on inserting and removing camera from housing.

  13. I just messed up placing the mount on my helmet, now what? The Very High Bonding (VHB) tape that is used on our products is meant to be single use only. That means that once the protective backing is peeled and the VHB tape comes into pressurized contact with your mounting surface, it will not come off without irreparably damaging the VHB tape’s sticky surface. We sell stand-alone bases in case you need to remove your LoProMoFo’s base from your helmet, if you just want a spare to have handy, or to mount on a second helmet. We do not provide refunds or exchanges for mounts which have been damaged due to user error, regardless of whether error was intentional or unintentional. 

  14. What keeps the camera/FlySight GPS unit in place within the housing whilst in use? Will it fall out of its housing? All of our camera and FlySight housings are designed for a snug fit with your camera/FlySight. The semi-flexible material used for the housing in addition to the tight design tolerances used in the design ensures that your equipment will be held in place via friction fit. If sufficient force is applied in just the right way (see above on how to remove the camera/FlySight from its housing) your camera / FlySight GPS module can easily be removed from the housing; however, under most circumstances, nothing else is needed to keep your camera / FlySight GPS unit safely inside its housing. If you feel that your equipment fits too loosely inside the housing, you can add a couple strips of gaffers tape to the outside your camera / FlySight, to increase the amount of friction force needed to remove the unit form the housing. We are not responsible for incorrect fitting equipment due to changes in manufacturing processes that may affect the overall dimension of the camera / unit in use. Failure to follow ALL mounting instructions and proper usage tips included with your mount and/or on this website may result in complete loss of your camera / FlySight GPS and mount. As with ANY piece of optional equipment taken into the skydiving/BASE/paragliding environment, if you're not prepared to lose it, leave it on the ground.

  15. GoPro Max LoProMoFo: Sleeve vs Cage...which do I want? The main difference between the two versions is in how the camera is placed into and removed from the housing. The sleeve is a bit easier to get in and out of the housing (however, this does not mean it is in any way easier for it to accidentally come out) and the hex key for angle adjustment lives on the housing itself.  With the Cage version, your GP Max slides into the housing from the rear. The housing provides more protection for the camera all the way around, for those random bumps and bruises getting in and out of aircraft, or if you drop your helmet with camera on it. The hex key for angle adjustment does not live in housing on the cage version, (to ensure it doesn't appear in the 360º stitching). Since the stitch line is always best when the camera is perpendicular to it's mounting surface, tilt-angle adjustments are rarely (if ever) needed…That’s the best part of 360° cameras….just set and forget. Purely for aesthetics, and overall camera protection, the cage design is best; however, for ease of use (placing/removing camera), the sleeve version edges out the cage version slightly.

  16. Why shouldn't I use VHB tape on the LoProMoFo Twinsies base to attach to my helmet instead of the included hardware? VHB tape can be used. However, it is not recommended due to the larger footprint of the base. Skydiving helmet shells flex quite a bit while placing and removing the helmet from your head. Even temperature changes will change the amount that the shell flexes. This effect is more pronounced away from the helmet’s midline. Over time, this repeated flexing will cause the VHB tape to detach from the helmet at the outer edges of the base, creating a snag-hazard. Using the included hardware to attach the base to your helmet eliminates this concern. 

  17. How tight should my angle adjusting screws be to avoid movement of tilt-angle? The mount is shipped ready to jump in a "neutral" tilt angle, with base locking screws already tightened. These screws only need to be SNUG and NOT overtightened. Over-tightening of these screws is not necessary, and can result in irreparable damage to the housing and / or base.

  18. I'm having a hard time opening/closing my GoPro’s stock USB/MicroSD/Battery door when it’s in the mount...Your GoPro Hero 8 / 9 / 10 / 11 / 12 must be completely seated inside the LoProMoFo camera housing in order for the GoPro door to open AND close. This means that you will not be able to open or close the door if your GoPro slides out more than 1-2 mm towards the lens side of the housing. If you’re having difficulty opening or closing the door, make sure to push the camera completely into the housing. Once completely seated, you’ll be able to slide the door access down to open the door, using your fingernail to grab the edge of the door and pull outward to open.  To close the door, ensure that your camera is completely seated against the housing so that the door can once again be closed.

  19. Does Adrenaline Workshop sell or include the Cookie Roller Mounts, Sony X3000 lens protectors / UV filter, or camera status indicator plug with the mounts that are to be used with them? ​No, you must purchase these items directly from the manufacturer.

  20. Can I get more than one color on my mount? YES! We offer different colors for you to be able to customize your LoProMoFo’s camera housing. Just choose “Custom Designs” from our store or message us at info@adrenalineworkshop.com to design a LoProMoFo that matches your individual style!

  21. I don't see my helmet and / or camera listed…can I still order one of your camera mounts? YES! Just send us a message at info@adrenalineworkshop.com and we’ll work with you on determining which base will best match your helmet’s exact curvatures or determine if your action camera can be added to the list of supported cameras.

  22. I have a specific need / application that you don't currently have. Are you open to new projects? YES! We’re always looking to expand our range of product offering if there’s a demand for a certain application. Send us a message at info@adrenalineworkshop.com to start the conversation!

  23. What is the difference between USPS Ground Advantage and USPS Priority Mail​? USPS Ground Advantage is meant to be used for smaller items and offers delivery times of 2-5 business days. It provides delivery confirmation and delivers relatively quickly in most parts of the continental US. Priority Mail quotes 1-3 business days for delivery but can sometimes take 2-4 business days, depending on region of final destination. Both USPS Ground Advantage and Priority mail packages are automatically insured for up to $100.

  24. I'm an international customer, why hasn't my order arrived / where is my package? All orders will have a tracking # sent out the moment that the mailing label is generated. If it is not in your email's inbox, check your spam folder. Once your item is shipped, we have NO control over its delivery status. It is not our responsibility to update you or check on the tracking status of your order..that is why tracking information is sent to you. If VAT or any other customs / import fees were not paid at checkout, then you should expect to have to pay these fees upon delivery, or upon parcel's arrival into your country, so please be aware of your country's shipping / customs requirements prior to placing your order. As stated in our refund policy, no refunds or exchanges will be provided for international orders (if allowed by law in that country), for products or shipping costs, regardless of shipping time quoted. Please note that if you choose First Class International postage as your shipping method, that tracking updates/information will be limited (if any) from the time your parcel gets to your country, until delivery is attempted. It can take several weeks for your package to arrive. If for any reason your package is sent back to us as "undelivered"/ "undeliverable" YOU will be responsible for any and all additional shipping costs to re-send package. If you feel that your package has perhaps been lost, contact your local customs agent/shipping currier with the tracking information for your parcel, as we cannot file a lost parcel claim until after 30 days from when your parcel shipped out. All international orders are shipped with shipping insurance, so if parcel is truly lost or damaged during transit, then the cost of your purchased item(s) may be recoverable once 30 days have passed since parcel's shipping date.

  25. I'm an international customer...can you lower the invoiced amount to help reduce my import (customs) fees? Unfortunately, misrepresenting the contents and/or value of our shipment / products is grounds for having our import/export abilities revoked by your country, so we respectfully decline your request to lower the invoice amount for products purchased from us. Hopefully that is understandable, as we’d love to have you as a customer.

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